Returns

Returned merchandise must be in unused condition and in its
original packaging. The mounting of engines and accessories,
running fuel through engines, cutting or pushing out the balsa
sheets in kits, and other similar actions constitutes used
merchandise. Radios must be returned with unmounted servos and
switch harness.

We do not accept returns on Lithium-based batteries sold separate from a kit (i.e.: standalone) or Nickel or Alkaline batteries which have been opened, used and / or charged, due to an abundance of caution and care for our customers. Shipping conditions and parameters for batteries are particularly sensitive.

Flammable or combustible materials or products (regardless of whether the item is open or unopened) such as: Nitro engines (if fuel has entered the engine), Nitro fuel, Unopened as well as opened, charged and / or used Lithium Ion / Polymer (LiPo) batteries and other Lithium-based batteries. Any type of opened, charged and / or used battery including LiPo, Nickel-Metal Hydride (NiMH), Nickel-Cadmium (NiCd), other Nickel-based batteries and / or Alkaline-based batteries. Sealed Lead Acid batteries. Paints, thinners, certain glues or cements/pastes. Aerosols or compressed gas canisters. Rockets, kits containing rockets with or without igniters, igniters, hobby fuel (both quart or gallon).

When packing your order for return, please be sure all the
original packing material and instruction papers and/or
manuals are included. We will be unable to process your return
if parts are missing, or if items are not packed properly to
avoid damage to products and their boxes and/or packages. ARF
kits are specially packaged to insure safe shipping of all
contents. In order to receive credit for a returned ARF, the
contents must be returned in the original plastic covers and
arranged in a manner that will not damage the contents or
packaging.

Please contact us for a return authorization number by opening a return case on Ebay. Freight
charges will not be refunded. The customer is responsible for
insured shipping back to our shop.

Returns sent COD will not be accepted.

Horizon Hobby reserves the right to charge a 15% restocking
fee on any merchandise returned for credit.

About Horizon Hobby

Providing an exceptional customer experience is a mission we
take seriously. That’s why, when it comes to radio control
(RC) fun, we don’t toy around. Our advances in model aircraft
and vehicle stabilization, 2.4GHz control and ready-to-run
convenience have made RC hobbies more exciting and more
accessible than ever before.

More importantly, we love RC just as much as our customers do.
That’s why we don’t buy off-the-shelf product and slap our
name on it. Any product that bears the Horizon Hobby name was
developed by a team of in-house experts, many of whom have
decades of experience in the hobby.

But our commitment to a great experience doesn’t stop at the
drawing board. Every Horizon Hobby product is backed by the
best customer service you will find in any industry. Customer
phone support, warranty repairs, online resources – we do it
all and with the same passion for excellence we started with
back in 1985.

Horizon employs nearly 700 people and sells products in more
than 100 countries around the world. Corporate headquarters,
along with the main distribution facility and product service
center, are located in Champaign, Illinois. Additional
distribution centers are located in Ontario, California and
Barsbüttel, Germany (site of Horizon Hobby GmbH). California
is also home to the Losi RC car division (Ontario) and the
Athearn train line in Long Beach.

At Horizon Hobby, we help people have fun with hobbies. Providing an exceptional customer experience is a mission we take seriously. That’s why, when it comes to radio control fun, we don’t mess around.

Please contact us through your original purchase on eBay. We’re always striving to answer e-mails as quickly as possible.